Terms of service

Last Updated: November 1, 2026

Store Name: BakeLuna
Legal Business Name: PEYTON MITCHELL RY INC
Website: https://bakeluna.shop
Contact Email: info@bakeluna.shop

These Terms of Service (“Terms”) govern your access to and use of https://bakeluna.shop, including any purchases made through our online store.

BakeLuna is operated by PEYTON MITCHELL RY INC. Throughout these Terms, “BakeLuna,” “we,” “us,” and “our” refer to the business operating this website. “You” and “your” refer to anyone who visits our website or purchases our products.

By accessing our website, placing an order, or using our services, you agree to these Terms and our applicable store policies. If you do not agree, please do not use our website or place an order.

These Terms are provided for informational purposes and do not constitute legal advice.

1. About BakeLuna

BakeLuna is an online store offering baking tools, kitchen utensils, and related products.

Our current shipping services are available to the 48 contiguous United States.

For questions about our products, orders, or store policies, please contact us:

Email: info@bakeluna.shop

2. Eligibility

You must be legally capable of entering into a binding agreement under the laws applicable to you to use our website and place an order.

If you place an order on behalf of a business or another organization, you confirm that you have the authority to bind that organization to these Terms.

3. Products and Descriptions

We make reasonable efforts to display our products as accurately as possible, including product photographs, descriptions, colors, materials, dimensions, quantities, and included accessories.

However:

Colors may appear slightly different depending on your screen, device, and display settings.
Product packaging may vary from the images shown.
Minor variations in appearance or packaging do not necessarily indicate a product defect.
Product specifications and included components are based on the information provided in the applicable product listing.

Please review the product description and photographs carefully before placing an order.

If a product listing contains a material error, or if you receive an incorrect item or a product with missing components, please contact us. We will review the issue and provide an appropriate solution in accordance with our Returns & Refunds Policy and applicable law.

Product Use and Safety

Our kitchen and baking tools are intended for ordinary household cooking and baking purposes unless otherwise stated in the product description.

Our products are not toys.

Keep products with blades, sharp edges, pointed parts, or small components away from children. Follow the product instructions and use reasonable care when handling kitchen tools.

We do not guarantee any particular cooking or baking result, as results depend on ingredients, techniques, equipment, and other factors outside our control.

4. Prices, Taxes, and Product Availability

All prices displayed on our website are in U.S. dollars (USD), unless otherwise stated.

Prices, promotions, and product availability may change at any time before an order is accepted.

Applicable sales taxes will be calculated and displayed during checkout when required by law.

Placing an item in your shopping cart does not reserve that item. Product availability is confirmed when your order is accepted.

If a product becomes unavailable after you place an order, we may contact you to discuss an appropriate solution. If we cannot fulfill the order, we will cancel the affected item or order and refund the amount paid for it.

5. Orders and Order Acceptance

When you submit an order through our website, you are making an offer to purchase the selected products under these Terms.

An order confirmation email acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to review, refuse, or cancel an order when reasonably necessary, including in situations involving:

Pricing or product description errors
Suspected fraudulent or unauthorized transactions
Payment authorization problems
Product availability or inventory issues
Incorrect or incomplete shipping information
Shipping restrictions or delivery limitations
Violations of these Terms or applicable law

If we cancel an order after receiving payment, we will refund the amount collected for the canceled order or affected items.

If we need additional information to process an order, we may contact you using the information provided at checkout.

6. Payment

Payments are processed through Shopify and the payment providers made available during checkout.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method.
The billing and payment information you provide is accurate.
You authorize the applicable payment provider to process the transaction for your order.

We do not store full payment card numbers on our own website.

Payment processing is subject to the terms and privacy policies of the applicable payment providers.

7. Shipping and Delivery

We currently offer shipping to the 48 contiguous United States.

Shipping Costs

Eligible orders qualify for Free Standard Shipping with no minimum purchase requirement.

Order Processing

Orders are generally processed within 1–2 business days.

Our order processing cutoff time is 5:00 PM Eastern Time, Monday through Friday.

Orders placed after the cutoff time, on weekends, or on U.S. federal holidays will generally begin processing on the next business day.

Shipping Time

After a package is handed over to the shipping carrier, standard transit time is estimated at 3–7 business days.

The estimated total delivery time is approximately 4–9 business days, including order processing and transit.

All delivery estimates are approximate and are not guaranteed delivery dates.

Fulfillment

Orders are fulfilled through third-party warehouse and logistics partners located in the United States. The specific fulfillment location may vary depending on product availability and the destination address.

Customer Responsibilities

You are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address change can be made after an order has entered processing or been handed over to the carrier.

Shipping Delays and Delivery Issues

Delivery may be affected by weather, carrier operations, holidays, incorrect addresses, or other circumstances beyond our reasonable control.

If your package is delayed, appears lost, or arrives damaged, please contact us at info@bakeluna.shop so we can review the situation and assist you.

Additional shipping details are available in our Shipping Policy.

8. Returns, Refunds, and Exchanges

Our Returns & Refunds Policy explains the conditions and procedures for returning products, requesting refunds, and exchanging items.

The main terms include:

Eligible return requests must be submitted within 30 days of the delivery date.
Products returned for ordinary reasons must generally be unused and in their original condition, with included components and accessories.
Kitchen tools that have been used, washed, or contaminated with food are generally not eligible for ordinary returns.
This restriction does not affect your rights if a product arrives damaged, defective, or incorrect.
BakeLuna covers eligible return and exchange shipping costs, including returns due to a change of mind or an incorrect purchase.
For exchanges, we cover both the return shipping cost and the shipping cost of the replacement item.
Exchanges are handled directly through our customer service team. You do not need to request a refund and place a new order.
Approved refunds are generally issued to the original payment method within 10 business days after the returned item has been received and inspected.

Please contact info@bakeluna.shop before sending any product back.

We will provide the appropriate return instructions and return address after reviewing your request. Do not send returns to an unconfirmed address or to our business mailing address.

For complete details, please review our Returns & Refunds Policy.

9. Promotions and Discount Codes

We may offer promotional prices, discount codes, seasonal offers, and other special promotions.

Unless otherwise stated in the applicable promotion:

Discount codes cannot be combined with other offers.
Discount codes have no cash value and cannot be exchanged for cash.
Promotions are subject to their stated conditions and expiration dates.
We may modify or discontinue future promotions at any time, subject to applicable law and any offer terms already accepted.

Promotional offers do not change the rights or obligations associated with orders already accepted, except where required by law or expressly stated in the promotion.

10. Customer Accounts

You may be able to create an account on our website to manage your orders and personal information.

If you create an account, you agree to:

Provide accurate and current information.
Keep your login credentials confidential.
Take reasonable steps to prevent unauthorized account access.
Notify us promptly if you suspect unauthorized use of your account.

You are responsible for activities conducted through your account to the extent permitted by applicable law.

We may restrict or suspend an account if we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

11. Acceptable Use

You agree to use our website only for lawful purposes.

You may not:

Use our website for fraud, unlawful activities, or unauthorized transactions.
Interfere with the website, checkout process, servers, or other customers' use of the website.
Attempt to gain unauthorized access to our systems or accounts.
Introduce malicious code, viruses, or other harmful technology.
Scrape, copy, or collect website content or customer information through unauthorized or excessive automated methods.
Copy or reproduce our original product photographs, written descriptions, or website content for commercial use without permission.
Misrepresent your identity or provide false information when placing an order.

We may restrict access to our website, refuse transactions, or suspend accounts when reasonably necessary to protect our store, customers, or services, subject to applicable law.

12. Intellectual Property

All original content on our website, including the BakeLuna name, logo, website design, original photographs, product descriptions, graphics, and written materials, is owned by BakeLuna or its respective licensors and is protected by applicable intellectual property laws.

You may browse our website and use its content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially use our original content without prior written permission, except where permitted by law.

Nothing in these Terms transfers ownership of our intellectual property to you.

13. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment processors, shipping carriers, analytics providers, and other service providers.

These services may be subject to their own terms, conditions, and privacy policies.

BakeLuna does not control all third-party websites or services and is not responsible for their independent operations, content, or privacy practices.

Your use of third-party services may be subject to additional terms imposed by those providers.

14. Product Warranties and Disclaimers

We make reasonable efforts to ensure that product descriptions and website information are accurate.

To the extent permitted by applicable law, our website and products are provided on an “as is” and “as available” basis, subject to any express warranties we provide and any rights or protections that cannot legally be excluded.

To the fullest extent permitted by law, we disclaim implied warranties, including implied warranties of merchantability and fitness for a particular purpose.

Nothing in these Terms excludes or limits any warranty, consumer protection, or other right that cannot legally be excluded or limited under applicable law.

15. Limitation of Liability

To the fullest extent permitted by applicable law, BakeLuna will not be liable for indirect, incidental, special, exemplary, or consequential damages, including lost profits or lost business opportunities, arising out of or relating to your use of our website or purchase of our products.

To the fullest extent permitted by applicable law, our total liability for claims arising directly from a particular order will not exceed the amount you paid for that order.

These limitations do not apply to liability that cannot legally be excluded or limited, including liability where such limitation is prohibited by applicable consumer protection laws.

Nothing in these Terms limits your rights or remedies for matters such as fraud, willful misconduct, or other liability that cannot legally be limited.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless BakeLuna, PEYTON MITCHELL RY INC, and their respective representatives from third-party claims, losses, and reasonable expenses arising directly from:

Your unlawful use of our website
Your intentional misuse of our website or services
Your material violation of these Terms
Your infringement of another person's rights through content or information you submit

This obligation does not apply to the extent a claim or loss is caused by our negligence, misconduct, breach of these Terms, or violation of applicable law.

Nothing in this section requires you to waive rights that cannot legally be waived.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

Please refer to our Privacy Policy for additional information about your privacy rights and choices.

18. Events Beyond Our Reasonable Control

We are not responsible for delays or failures to perform obligations caused by circumstances beyond our reasonable control, including severe weather, natural disasters, public emergencies, transportation disruptions, labor disputes, government actions, or interruptions affecting third-party service providers.

We will make reasonable efforts to address such circumstances and fulfill affected orders when possible.

This section does not remove any refund or other rights you may have under applicable law.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website operations, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

Unless otherwise required by law, revised Terms will apply prospectively from the date they are posted.

For orders already accepted, the Terms in effect when the order was accepted will generally apply to that purchase, unless a change is required by law or agreed upon by the parties.

We encourage you to review these Terms periodically.

20. Governing Law and Disputes

These Terms are governed by the laws of the State of [INSERT APPLICABLE STATE], without regard to its conflict-of-law principles, except where applicable consumer protection laws require otherwise.

Any dispute arising out of or relating to these Terms or your use of our website will be handled by courts with appropriate jurisdiction, subject to any mandatory consumer rights or venue protections under applicable law.

Nothing in this section prevents you from exercising rights that cannot legally be waived under the laws applicable to you.

21. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with our applicable store policies, constitute the terms governing your use of our website and purchases from BakeLuna, subject to any additional terms expressly agreed upon by the parties.