Shipping policy

Last Updated: November 1, 2026

Thank you for shopping at BakeLuna. We aim to provide a simple and reliable shipping experience. We offer free standard shipping on all eligible orders delivered within the contiguous United States.

1. Shipping Destinations

BakeLuna currently ships to the 48 contiguous United States.

We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or addresses outside the United States.

We are also unable to deliver to P.O. boxes when the shipping carrier does not support delivery to those addresses.

2. Shipping Costs

Free Standard Shipping on All Eligible Orders

We offer free standard shipping on all eligible orders within our delivery area, with no minimum purchase required.

No shipping fee will be charged at checkout for eligible orders.

3. Shipping Origin and Fulfillment

Orders are fulfilled through third-party fulfillment partners operating from warehouses in the United States.

The specific fulfillment location may vary depending on product availability and order destination. Orders are prepared and dispatched from the applicable U.S. fulfillment location.

4. Order Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days.

Our order cutoff time is 5:00 PM Eastern Time (ET), Monday through Friday.

Orders placed before 5:00 PM ET on a business day will enter processing according to our normal fulfillment schedule. Orders placed after the cutoff time, on weekends, or on U.S. federal holidays will begin processing on the next business day.

Business days are Monday through Friday, excluding U.S. federal holidays.

Once a package has been handed over to the shipping carrier, it is considered shipped.

Processing may take longer during periods of high order volume or unexpected operational delays.

5. Shipping and Estimated Delivery Time

We offer Standard Shipping through our third-party fulfillment and shipping partners in the United States.

Estimated carrier transit time is 3–7 business days after the package is handed over to the carrier.

The estimated total delivery time is approximately 4–9 business days, including order processing and carrier transit.

Delivery estimates are provided for reference and are not guaranteed. Actual delivery times may vary due to weather conditions, carrier delays, seasonal shipping volume, or other circumstances beyond our reasonable control.

6. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

Once your order has been shipped, we will send a shipping confirmation email with tracking information.

Please allow some time for tracking information to become available or update after the carrier receives your package.

If you have not received a shipping confirmation or need assistance with tracking, contact us at info@bakeluna.shop with your order number.

7. Shipping Address Changes

Please check your shipping address carefully before completing your purchase.

If you need to update your address, contact us as soon as possible at info@bakeluna.shop.

Address changes can only be requested before your order is handed over to the shipping carrier. We cannot guarantee that a change can be made once fulfillment or shipping has progressed.

If a package is returned to us because of an incorrect or incomplete address, please contact our customer service team. We will review the situation and explain the available options, including reshipment or other appropriate arrangements. Additional shipping charges may apply to reshipment when permitted by applicable law.

8. Delayed, Missing, or Lost Packages

If your tracking information has not updated for several business days, or your package has not arrived within the estimated delivery window, please contact us at info@bakeluna.shop.

We will review the shipment details and work with our fulfillment partner or shipping carrier to investigate the issue.

If a package is confirmed lost, we will work with you to arrange an appropriate resolution, such as a replacement or refund, in accordance with our Returns & Refunds Policy and applicable law.

9. Damaged Packages

If your order arrives damaged, please contact us at info@bakeluna.shop within 7 days of delivery, if possible.

Please include the following information so we can review the issue:

  • Your order number

  • Photos of the shipping box and packaging

  • Photos clearly showing the damaged product

We will review your information and help arrange an appropriate solution under our Returns & Refunds Policy.

This reporting request does not limit any rights you may have under applicable law.

10. Sales Tax

Applicable sales tax will be calculated and displayed at checkout based on the shipping destination and relevant state and local tax requirements.

11. Customer Service

For questions about shipping, delivery, or an existing order, please contact us:

Store Name: BakeLuna
Website: https://bakeluna.shop
Email: info@bakeluna.shop

Customer Service Hours:

Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)

Saturday, Sunday, and U.S. federal holidays: Closed

We aim to respond to customer inquiries during our regular business hours.

Please include your order number when contacting us about an existing order so we can assist you more efficiently.